FAQs and research | MobileRenewal.com

Why do we say millions are outside their minimum term?

The UK research below points to a large audience for contract reviews. These are dated findings with different definitions and methods, rather than a live count of people who need to switch.

Sources checked: 30 October 2026.

What does Ofcom’s provider data show?

41% of pay-monthly mobile customers were out of contract in Q2 2025, compared with 37% a year earlier. Among SIM-only subscriptions with minimum terms longer than 30 days, 43% were out of contract.

Ofcom’s broader figure includes short-term SIM-only plans it treats as always out of contract. Some customers deliberately choose that flexibility and may already have a competitive deal.

Source: Ofcom, Pricing and consumer engagement report (PDF, pages 67–68), published February 2026, using mobile providers’ customer-level data.

Where does the 14 million estimate come from?

Uswitch reported approximately 14 million UK mobile customers already out of contract or due to be by 1 April 2026. Its nationally representative survey of 2,000 UK adults, conducted by Opinium on 20–24 February 2026, found 18% said their contract had ended and 7% said it would end before April.

This is a survey-based population estimate, including people approaching their end date at the time. It is not a count of 14 million people currently overpaying.

Source: Uswitch, March 2026 analysis and methodology.

Is there evidence of higher bills after a fixed term?

Citizens Advice estimated that 1.2 million mobile customers had experienced a price increase after their fixed term ended, averaging £6.16 a month — about £74 over a year. This narrower estimate came from a survey of 6,000 UK adults, conducted by Opinium between 22 April and 6 June 2025.

That annual equivalent describes the reported increase; it is not a promised saving from this service.

Source: Citizens Advice, renewal deals research, 25 September 2025 (mobile findings in the methodology notes).

Reviewing your deal is the useful next step

These groups overlap and the figures should not be added together. Being outside a minimum term does not automatically mean you are overpaying. Compare your current price, coverage, usage and terms before deciding whether to stay, renegotiate or switch.

Using MobileRenewal.com

What does “out of contract” mean?

Here it means outside the minimum commitment period. Your mobile service and billing can continue after that date. Check notice requirements, any outstanding handset payments and your provider’s terms before making a change.

What details do I need to register?

Any valid email address you can access and confirm, a mobile number or a label such as “John’s Mobile”, your contract expiry date and your chosen notice period. Your mobile number and full name are optional if you use a label. We collect only the information needed to provide your reminder; see our privacy notice.

Do you confirm the expiry date with my network?

No. We confirm your email address and use the date you supply. Check the end of your minimum term with your provider. We do not renew, cancel or switch your contract, compare tariffs or guarantee savings.

How far ahead can I set a reminder?

Choose an expiry year from the current year through three calendar years ahead. Dates must be today or later. Pick your first reminder at 2, 7, 14, 30 or 60 days before renewal.

When will my reminder arrive?

Confirm your email to activate your reminders. We schedule your first email from 09:00 UTC on your expiry date minus your chosen notice period, checking every ten minutes. If you chose more than two days’ notice, we also send a follow-up two days before renewal. Choosing two days gives you one email. Delivery can take longer. If both dates have passed when you confirm or update your details, or a delayed first send reaches the follow-up date, we send one current reminder. Keep your own record of important deadlines.

Can I change or delete a reminder?

Yes. Use the private management link in your email, or request a fresh one from Manage reminders. You can change the reference, expiry date or notice period, or delete the reminder and its saved details. Do not share your private links.

Can I use this outside the UK?

Yes. The service was initially intended mainly for UK use, but everyone is welcome to use it from anywhere. The research above concerns UK customers; it does not describe other countries.

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